Delivery Policy

Last updated: 14 September 2026

UK delivery

We offer Royal Mail Tracked delivery throughout the United Kingdom excluding Channel Islands. Unfortunately we are not able to ship internationally.

·       Royal Mail Tracked 48: £5.00

·       Royal Mail Tracked 24: £5.75

·       Free standard UK delivery on orders of £42 or more

The services and threshold above are based on our current published rates. The delivery charge and service shown at checkout for your address will apply to the order.

Tracked 24 and Tracked 48 are delivery aims, not guaranteed delivery times. If you require a guaranteed or time-sensitive service, contact us before ordering.

Dispatch times

We aim to dispatch orders received before approximately 3.00pm Monday to Friday on the same working day. Orders placed after the cut-off, at weekends or on bank holidays will normally be dispatched on the next working day.

Occasionally an order may take longer, particularly during busy periods or where coffee is being freshly roasted or a product is being prepared. We will contact you if there is likely to be a significant delay.

Tracking and delivery instructions

Where you provide an email address or mobile number, Royal Mail or another selected carrier may send tracking and delivery updates directly to you.

Please ensure that the delivery address and any safe-place instruction are accurate. If you ask a carrier to leave a parcel in a nominated safe place or redirect it after dispatch, responsibility may pass when it is delivered in accordance with that instruction.

When delivery is complete

Responsibility for the goods remains with Imperial Teas of Lincoln Ltd until they are delivered to you or to someone you nominated to receive them, except where you independently appoint a carrier that we did not offer.

Missed, refused or incomplete delivery

If delivery is attempted, please use the carrier's instructions to arrange redelivery or collection. If a parcel is returned to us because the address supplied was incorrect, delivery was refused, or collection/redelivery was not arranged, contact us. We may charge the actual cost of sending it again, unless the return resulted from our error or the carrier's failure.

Delayed, missing or damaged parcels

Contact us if a parcel has not arrived when expected, arrives damaged, or contains anything missing or incorrect. We remain responsible for delivery and will deal with the carrier; a customer is not required to pursue Royal Mail on our behalf.

We may ask for photographs of damaged packaging or goods and for you to retain them temporarily while a claim is investigated. This does not affect statutory rights.

Contact

Email: shop@imperialteas.co.uk
Telephone: 01522 560008
Address: Imperial Teas of Lincoln Ltd, 47 Steep Hill, Lincoln, Lincolnshire, LN2 1LU